Our Terms and Conditions of Business

Privacy

• We collect and hold information from our customers so we can fulfill their orders. If you have chosen to receive email from us, we may also from time to time let you know about our current promotions.
• Our web server may send you a cookie. A cookie is a file containing a limited amount of information that a web site may place on your computer; the same web site can read back cookies that it has placed, but cannot read anything else on your computer. Our cookie contains a unique number that identifies you to the web server so that we can keep track of your purchases during a visit. If our cookie is still on your PC next time you visit, we can save you some time by pre-filling forms with information (excluding credit card numbers) that you gave us earlier.
• We have no access to your credit card payment details at any time; they are securely transmitted directly to our payment partner and used to process a single transaction.
• We never disclose any of your personal data to a third party without your consent unless obliged by law.

Delivery

• Payment is due with order. Your credit or debit card will normally be charged on the day on which your order is received.
• We aim to deliver your purchases within 28 days from acceptance of order.
• A delivery charge of £10 applies to all orders for UK addresses.
• As goods are made specially to your order, no "cooling off period" applies: you are liable as soon as your order is accepted and no refunds will be made. Nevertheless, if you have made an error, please contact us immediately and we will work out a way to accomodate the changes if possible.
• Goods are accepted for return only if incorrectly supplied or faulty.

These Terms and Conditions are governed under the laws of Scotland.

If you have any further queries or concerns, please email us at sales@phoenixint.co.uk